Welcome to Musings—

A space where we cut through the noise and get to the heart of effective leadership and strategy execution. Here, we share hard-earned insights, practical frameworks, and candid reflections to help you navigate the complexities of leading teams and driving change.

Each post is designed to be a quick, impactful read—something you can digest between meetings and apply immediately. Whether you're refining your leadership approach, tackling execution challenges, or seeking to foster a more cohesive team, you'll find valuable takeaways here.

Dive in, reflect, and let's grow together.

Why Every Org Chart Creates Enemies (And How to Fix It)

Every time you draw an org chart, you're picking sides in battles that haven't started yet.

That's just human wiring. Social identity theory shows people quickly form in-groups and out-groups, even on trivial distinctions. Any structure you choose will naturally create "us vs. them" dynamics.

Without intentional design, you get the classic blame cycles: Sales says Marketing sends bad leads, Marketing says Sales doesn't follow up, and Engineering blames both teams for changing requirements mid-sprint.

But you can architect your organization so those tribal instincts work for you instead of against you. Here's how:

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Delegate the How

When you’re accountable for the outcome, letting go of the “how” feels risky.

If the team takes a wrong turn or misses a date, you’ll be the one explaining.

Still, trying to own every move will burn you out, disenfranchise your team, and likely leave better solutions undiscovered. Instead, define the destination; they determine the path to get there.

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Execution, Strategy, Customer Experience Kevin Ertell Execution, Strategy, Customer Experience Kevin Ertell

Good Stories. Bad Lessons.

Scroll LinkedIn long enough and you’ll see the usual suspects:

  • Posts claiming Steve Jobs didn’t believe in market research.

  • That Netflix beat Blockbuster because they had more vision.

  • That Kodak went bankrupt because it ignored digital photography. 

They make for great click bait. Visionaries as heroes, analysts as villains. The punchline is always the same: one bold idea is all it takes. What’s missing is the part that actually determines who wins — execution.

Let’s take them one at a time.

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Leadership, Culture, Communication, Execution Kevin Ertell Leadership, Culture, Communication, Execution Kevin Ertell

Why Great Teams Win One Play at a Time

With (American) football season right around the corner, I’ve been revisiting some of my highlights from former 49ers coach Bill Walsh’s excellent book, The Score Takes Care of Itself. It’s packed with leadership insights that reach well beyond the field.

One section in particular stands out, especially for those of us thinking about how to build and lead effective teams. It’s called Establishing Your Standard of Performance, and the rules are pretty darn good:

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Strategy, Execution, Coordination, Commitment Kevin Ertell Strategy, Execution, Coordination, Commitment Kevin Ertell

From “AAAGH!” to Amazing: The Power of Committed Execution

Inside organizations, we get excited about clever concepts and breakthrough plans. But even brilliant strategy—without full commitment—can fall flat. A great idea, half-executed, just looks dumb. Or worse, confusing.

Strategy isn’t self-fulfilling. It needs people to bring it to life with clarity, precision, and energy. Everyone playing their part. Everyone on tempo. Everyone believing it’s worth doing right.

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Leadership, Strategy, Communication, Execution Kevin Ertell Leadership, Strategy, Communication, Execution Kevin Ertell

The Dress Test for Leadership: Why Vague Strategies Split Teams

Do you remember The Dress controversy?

Back in 2015 a washed-out photo of a striped dress split the web: half the planet saw blue-black, the rest swore it was white-gold.

I recently came across an article that explained why so many of us conclusively saw something so different. Scientists found two key drivers: (1) the photo was low quality, forcing our brain’s visual system to “repair” missing data, and (2) people’s repairs depended on the light they were used to. Regular daylight dwellers mentally subtracted bluish light and perceived white-gold; night owls tended to discount yellowish bulbs and landed on blue-black. The real split was experience-driven guesswork by the predictive brain, which constantly fills gaps with prior knowledge to keep perception running smoothly. 

That same shortcut shows up whenever leaders drop a half-lit strategy note.

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Leadership, Execution, Strategy, Prioritization Kevin Ertell Leadership, Execution, Strategy, Prioritization Kevin Ertell

The Lie of ‘Priorities’: Why Focus Is a Singular Discipline

Did you know the word priority was only ever used in the singular form for hundreds of years?

It entered the English language in the 1400s and meant the very first thing—the one item that came before all others. And for the next 500 years, that’s how it stayed. Singular. Clear. Undeniable.

Then somewhere in the 20th century, we started saying “priorities.” Plural.

As if by declaring five things “most important,” we could bend time and energy to our will. It’s like claiming there were multiple winners in a race. Everyone gets a trophy, right? But that’s not how performance works. Not in competition. Not in strategy. Real focus doesn’t allow for handing out participation ribbons. It means hard choices. It declares a winner. It says: this comes first.

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Leadership, Trust, Execution Kevin Ertell Leadership, Trust, Execution Kevin Ertell

The Three Foundations of Trust in Leadership

Great leadership starts with trust. And trust isn’t automatic—it’s something you build through consistent actions, honest communication, and a willingness to show up authentically.

Leaders who embrace integrity, vulnerability, and transparency create an environment where teams feel safe to take risks, admit mistakes, and align around a shared vision. These qualities don’t just strengthen relationships—they elevate execution.

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Communication, Strategy, Execution, Clarity Kevin Ertell Communication, Strategy, Execution, Clarity Kevin Ertell

Clarity Drives Execution

Clarity is the difference between strategy that moves and strategy that stalls. If your team doesn’t “get” the strategy, you have no chance of executing it. Yet, clarity doesn’t happen by accident. It requires discipline: cutting through ambiguity, prioritizing what matters most, and ensuring that every person understands not just the what, but the why behind the strategy.

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Start with Why—Then Make It Theirs

Simon Sinek famously calls on us to “start with why.” But for strategy to truly stick, we also need to explain “why me?”

People commit when they see how their work matters—when the strategy doesn’t just make sense, but feels personal. That’s when execution takes off.

And behavioral science backs this up.

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The Curse of BAU

Every organization wrestles with the challenge of implementing new strategies while keeping the current business running. Teams are already fully engaged in their “day jobs”—what’s often referred to as business as usual (BAU) or run-the-business (RTB) work. This tension between sustaining current operations and pursuing strategic change is one of the most common pitfalls in execution.

While it’s essential to continue delivering results for the existing business, the truth is the status quo isn’t enough. If it were, we wouldn’t need a new strategy. Something isn’t working—whether it’s a current problem or an emerging challenge—and change is necessary. But change doesn’t magically happen in the margins of an already packed calendar. To succeed, we have to intentionally make room for it.

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Communication, Execution Kevin Ertell Communication, Execution Kevin Ertell

Early. Loud. Continuous.

Communicating effectively is deceptively hard.

Think about it. Most of us struggle to communicate perfectly with our significant others—even after years together. If we can’t nail it at home, with people we know intimately, what hope do we have in a workplace filled with competing priorities, shifting dynamics, and far less emotional investment?

The truth is, good communication doesn’t happen by accident.

It takes intention. Structure. Practice.

When executing strategies, communication isn’t a “nice to have.” It’s the difference between success and chaos—or worse, apathy. Yet, in my experience, too many leaders treat communication as an afterthought, assuming a single email, presentation, or town hall will do the job.

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The 5-Part Framework That Saves Burning Teams

It starts small. A missed deadline. A short-tempered reply in a meeting. A high-performer who suddenly seems distracted and disengaged.

Then, before you realize it, the signs pile up. Turnover increases. Projects slow down. Execution starts to feel like a grind instead of a focused push toward a goal. You can’t put your finger on exactly what changed, but something is different. Your team is running on fumes.

Stress is one of the most underestimated threats to execution. Left unmanaged, it erodes motivation, fractures teams, and derails even the most well-planned strategies. And yet, many leaders don’t see the damage until it’s too late.

No system is immune to stress. Even in the best-run organizations, the pressure of execution can push teams to their limits. That’s why, as coaches, we need to go beyond just setting up the right conditions—we need to actively manage stress on a daily basis, just as we would any other obstacle to execution.

Dr. Jon Ashton, founder of Strata Intel, has spent years studying the interplay between organizational stress and execution capacity. His company measures stress dynamics within organizations using validated, real-time assessments. Unlike traditional surveys that rely on self-reported data, Strata Intel pinpoints where stress exists and correlates it directly with execution performance.

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Communication, Leadership, Execution Kevin Ertell Communication, Leadership, Execution Kevin Ertell

When in Doubt, Say It Again

Great communication isn’t a one-time event. It’s a process—a rhythm—that unfolds over time. Messages need to be reinforced, adapted, and repeated to stick. Leaders who miss this risk leaving their teams confused, unmotivated, and misaligned with the strategy.

In fact, the most common communication mistake leaders make is saying too little.

A study published in the Academy of Management Journal found that leaders are 10 times more likely to be criticized for under-communicating than over-communicating. Employees consistently report that their leaders don’t provide enough relevant information to meet their needs. What’s more, leaders who under-communicate are often perceived as less empathetic, less credible, and less effective. 

Simply put: When in doubt, say it again.

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No Retreat, No Regrets: Unlocking Strategic Momentum Through Commitment

When teams and leaders fully commit—when there’s no mental “escape hatch” of half-hearted support—they unlock a different level of focus, resilience, and momentum. This doesn’t mean blind loyalty or ignoring challenges. It means choosing a direction, aligning behind it, and moving forward with conviction.

And commitment has real, tangible benefits. Research shows that when leaders and teams fully commit to a strategic direction, they gain several advantages that boost execution: greater focus, stronger team cohesion, and increased resilience in the face of challenges.

When teams commit to a strategy, even with reservations, they experience powerful effects that strengthen execution. Focus improves, collaboration deepens, and momentum builds—driving both performance and team cohesion.

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Who’s Got This? Building a Culture of Clear Accountability

Accountability is the glue that holds coordinated efforts together. 

When multiple teams and individuals are working toward a shared strategic goal, accountability is a magical force that keeps everything aligned and moving forward. Without it, even our best plans can unravel into missed deadlines, finger-pointing, and confusion about who is responsible for what. 

Accountability is often thought of as something that flows from the top down—a manager setting goals, checking progress, and ensuring results. But in reality, the most effective accountability happens between peers. When teams hold each other accountable, work moves faster, problems are solved more collaboratively, and people are more motivated to deliver.

Accountability, in this sense, isn’t about oversight—it’s about commitment. It’s what ensures that when one person completes their piece of the puzzle, the next person is ready to pick it up and keep going.

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4 Steps to Turn Skeptics into Believers: Messaging for Change

When it comes to early communication about change, getting the message right is critical. Change inherently stirs emotions—uncertainty, excitement, fear, and hope. Our message must address these emotions head-on, guiding our audience from resistance to acceptance. 

One of the most critical steps is clearly explaining the Why behind it. Why is change necessary? Why now? Why is this the right path? Without a compelling and well-articulated “Why,” even the best strategies will face resistance.

Over the years, I’ve developed a framework I call “Hook / Scare / Comfort / Inspire” to craft a message that answers these questions. It connects the logic of the change to the emotions of the people who will execute it.

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